Quite often during orientation when I convey to the new members that “We believe in ESHQ”, I get varied reactions ranging from surprised look, bemused smile to a smirk. I then clarify what we mean, “yes we are in love with our guiding philosophy of being in ESHQ always, and that is ESHQ with an ‘E’ “. At Compare, we all bring to our jobs Entrepreneurship, Speed, Horizon and Quality.
Entrepreneurship is a way of thinking, reasoning and acting. An entrepreneur is a person who has the talent for seeing opportunities, the abilities to develop those opportunities and the courage to take the risks associated with the opportunity. For an entrepreneur Initiative and Innovation are inseparable. The main quality needed is determination to make ideas succeed. An entrepreneur has a never-say-die attitude.
Speed is vital for the success of an organization, especially when projects are time-bound; however, without compromising the quality. We operate in an environment where our audience needs the information or product on time, hence it becomes vital that we ensure our team members are trained well to cater to the requirements efficiently and in time.
Horizon, awareness of the significance and nature of events before they have occurred is an essential trait Also important is the ability to find an opportunity where none exists and take on the challenge to follow it and make it successful.
Quality is the measure of excellence. One must be performance driven and must be able to deliver more and better than the set standards. Benchmarking and measuring performance in any organization is an ongoing process. It is easy to benchmark people and their performances on quantifiable parameters. However, it is a very tough task to judge and benchmark the contribution of an individual towards organizational growth in terms of quality. The world today is waking up to the importance of quality and hence so many quality benchmarking standards are being practiced. At Compare, when a work exceeds the customers (both internal and external) expectations and it ranks high on the satisfaction parameter we believe we are home.
With this guiding philosophy of ‘In ESHQ always’, everyone amongst us is being groomed to become a leader who is not only a thorough professional but also a good human being with values.